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Usage This Month Free Trial
🚀 See it live
Try the widget and your assistant without touching your store.
Feel the customer experience and preview the light & dark widget skins. These pages also double as your public “try it” links.
Test your bot — it answers from your real briefing, custom answers and synced products, exactly as a customer sees it.
💬 Preview my assistantOr chat with it on your own store's front end once the widget is switched on.
Selling in the EU or UK?
AI chat comes with privacy and AI-disclosure obligations. Our guide covers what to add to your privacy policy — with a copy-paste template.
Widget not showing on your store?
It installs automatically, but here are the usual fixes — most take a few seconds:
- Make sure the Storefront widget toggle (bottom of the sidebar) is switched on.
- Sync your store at least once (Knowledge Base → Sync now) — the widget waits for your first sync.
- Hard-refresh your storefront with Ctrl/Cmd + Shift + R — themes and browsers cache heavily.
- Check it isn't blocked by an ad/script blocker or a cookie-consent tool set to block scripts.
- Changed or reinstalled your theme recently? Reinstall the app, or use the manual snippet below to re-add it.
Still stuck? Paste this just before </body> in your theme (Shopify admin → Online Store → Themes → … → Edit code → theme.liquid):
Contact our team
Stuck on something the in-app assistant couldn't solve? Send us a message and we'll get back to you by email. We reply within 1 business day.
Customize Widget
Appearance
Off = follows your light/dark scheme.
The message shown in the nudge. Clicking it opens the chat.
Leave blank to show the StoreChat AI mark. Square images look best — it's shown in a circle.
AI Assistant
Everything about how your assistant answers customers — all in one place. Write in plain English; no technical knowledge needed.
🗣️How your assistant speaks
🏪About your store & your rules
This is the most important box on the page. Write it like you're briefing a brand-new staff member on their first day — the more you tell your assistant, the better and more accurate its answers. Plain English is perfect.
- What you sell and who your customers are
- Which payment methods you accept (and which you don't)
- How shipping, delivery and returns work
- Anything the assistant should always say or do
- Anything it should never say or promise
- How to handle quotes, bulk orders or trade enquiries
- Only answers using your real store information — it never makes things up
- Stays on topic about your store, products and orders
- Politely declines medical, legal, political or personal questions
- Hands over to your team when it can't help (see below)
✨Quick buttons & greeting
Give customers one-tap shortcuts for your most common questions, and a friendly bubble that invites them to start chatting.
These are your store's quick buttons — we pre-fill 3 the AI picks by scanning your synced store, so they fit your business (a service store won't get a "Products" button). Edit, reorder or remove them below. One per line, format: Button text | message | what the customer is really asking (e.g. "📦 Track order | message | Where's my order?"). Clear all lines to reset to the auto-picked set.
The message is what appears as the customer's own chat bubble, so write it as a person would say it — "I have a warranty or service enquiry", not a keyword list. If you need particular words to trigger one of your routes, add keywords: (comma-separated, never shown to the customer). Guidance for the AI on this button goes in ai: — that's separate from your saved answers and applies only when this button is clicked:🔧 Warranty | message | I have a warranty or service enquiry | keywords: warranty, repair, faulty | ai: Point them at the warranty page, then ask for the order number. Keep it under 4 lines.
Both are optional, and the order doesn't matter.
Keep button text to 1–2 words (about 14 characters). All three share one row, so longer text is shortened with “…”.
A short, friendly nudge to get customers chatting. One per line.
🎯Set answers for specific questions
Sometimes you want a guaranteed reply to a certain question — not whatever the AI decides to say. This is where you set that up.
Answers are checked top to bottom — if a customer's question could match more than one, the first one wins. Drag ⠿ to reorder your own answers. The Order ones are set up for you and stay at the top.
| # | Name | What happens | Triggers on | On? |
|---|
🤝When the AI can't help
Sometimes a customer needs a human. Choose what happens, and you'll get the full chat history either way.
✉️Lead capture
Settings for the contact forms customers fill in during a chat. Captured leads always appear on the Leads page; on paid plans they're also emailed to your support email above.
👋“Talk to a human” button OPTIONAL
Add a button in the chat that connects customers straight to a real person — your way. It routes to your own channel (there are no live agents to staff). Off by default.
🔔Reports & alerts
Where we send your weekly summary and instant complaint alerts. Leave the email blank to use your support email above.
Complaint alerts are always sent the moment a chat is flagged as a complaint.
📦Order questions
Recommended — keeps customer order information private.
Advanced settings
Most stores never need to touch these.
AI replies are generated automatically and can occasionally be off — a clear briefing and a few custom answers keep them sharp. Terms of Service · Privacy Policy
Knowledge Base
Store Knowledge
This is what the AI knows about your store — products, pages, articles and store policies sync automatically. Two extra ways to feed it knowledge customers never see: add a storechat.ai_content metafield to any product or page (internal specs, notes), or start a line in a Shopify order note with #storechat to give the AI context about that order. Use Excluded below to keep any item out of AI answers.
Checking last sync…
| Type | Title | Content Preview | AI use |
|---|
Leads
Captured Leads
Visitors who left their details via the chat lead form. Duplicate submissions from the same email are suppressed for 24 hours.
| When | Name | Phone | Answer | Email status |
|---|
Conversations
Every chat your AI has had, with its summary and tags. Use the tabs to filter, or download the lot for your records.
- No conversations yet. Try chatting on the test page!
Revenue & Analytics
Conversion funnel
Top products
Plans & Billing
Current Plan Free Trial
Available Plans
Paid plans come with unlimited AI chats and a 14-day free trial; Free is free forever with a monthly chat allowance. Every plan includes unlimited visitors, unlimited products and your whole catalog synced — no per-visitor fees, no catalog-size charges, no overage bills. The price is the price.
Billing FAQ
What counts as an AI reply?
One answer written by the AI for a customer. Instant answers from your custom rules don't count, and neither do your customers' messages.
What happens if I go over my included replies?
Nothing bad — chat keeps working for your customers until your cycle resets. You'll see a note here suggesting an upgrade. You will never receive a surprise bill.
Are there any visitor, product or traffic charges?
No. Every plan includes unlimited visitors and your entire product catalog. The price is the price.
What happens when my free trial ends?
If you haven't picked a plan, the chat widget pauses on your store (nothing is removed). Pick any plan to turn it back on instantly.
Can I change or cancel my plan?
Anytime. Upgrades take effect immediately and your usage counter resets. Billing is handled securely by Shopify.
By using StoreChat AI you agree to our Terms of Service.
